At Vegas Club, we believe gaming should be fun—not stressful. We encourage everyone to play within their means and to reach out for help if they need it.
Our Commitment
Vegas Club at Caravelle Saigon Hotel is committed to promoting responsible gambling. We believe that gaming should be an enjoyable form of entertainment, and we encourage all our guests to play within their means. Our staff are trained to recognise signs of problem gambling and to offer support when appropriate. We provide information and resources to help guests make informed decisions about their play.
We also work to create an environment that supports responsible behaviour. That means clear signage, access to support information, and a culture where asking for help is encouraged. If you ever feel that your gambling is becoming a problem, we want you to know that support is available—and that seeking it is a sign of strength, not weakness.
Support Resources
If you or someone you know is struggling with gambling, these organisations can help:
- Gambling Help Online – Free, confidential support and counselling
- BeGambleAware – Information and support for problem gambling
- GamCare – Free support and treatment for gambling-related issues
- Gamblers Anonymous – Peer support and fellowship for problem gamblers
These organisations offer confidential support, often available 24/7. They can provide counselling, information, and referrals to local services. You don't have to be in crisis to reach out—many people contact them for advice or to learn more about responsible gambling.
If you're concerned about a friend or family member, these organisations can also advise on how to approach the conversation and what support is available. Problem gambling affects not just the individual but those around them, and help is available for everyone involved.
Tips for Responsible Play
- Set a budget before you play—and stick to it
- Never chase losses
- Take regular breaks
- Treat gambling as entertainment, not a way to make money
These tips might seem simple, but they're effective. Setting a budget means deciding in advance how much you're willing to spend—and treating that amount as the cost of entertainment, like a concert ticket or a nice dinner. Once you've reached your limit, stop. Chasing losses—trying to win back what you've lost—often leads to bigger losses and more stress. Taking breaks helps you stay clear-headed and enjoy the experience. And remembering that gambling is entertainment, not income, keeps expectations realistic.
Signs of Problem Gambling
Problem gambling can develop gradually. Some signs to watch for include: spending more than you can afford, borrowing money to gamble, feeling anxious or irritable when not gambling, hiding your gambling from others, or neglecting work, relationships, or other responsibilities. If any of these sound familiar—for you or someone you care about—it may be time to seek support.
Early intervention can make a big difference. The organisations listed above offer free, confidential help. You don't need to have a severe problem to benefit from their services. Many people reach out for advice or to learn coping strategies before things get worse.
At Vegas Club
When you visit Vegas Club at Caravelle Saigon Hotel, you'll find information about responsible gambling and support resources. Our team is trained to assist guests who may need help. If you'd like to set limits on your play, exclude yourself from the venue, or simply learn more about responsible gambling, please speak to a member of our staff. We're here to help.